Introduction
This privacy policy, the processing of personal data, and the use of cookies constitutes for us a fundamental commitment to all who relate to our company.
We therefore advise you to read this document that represents our privacy policy, as we want you to know and understand how we treat the information you provide while browsing our website.
The access and use of this website arcanova.pt, hereinafter referred to as the website, confers the user condition to the visitor of it.
Owner ID of this website
Residencial Arca Nova, Lda, headquartered in Largo Sidónio Pais, 4910-120 CAMINHA, registered with the Caminha Commercial Registry Office under its unique registration and corporate identification number 502 168 684, hereinafter referred to as Arcanova, is the rightful owner and consequently responsible for the website and as such undertakes to ensure the privacy of users’ personal data in line with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April on the protection of individuals with regard to the processing of personal data and on the free movement of such data (RGPD).
1. Definition
1.1. Personal data shall mean information of any nature and medium, including sound and image, relating to an identified or identifiable natural person. An identifiable person is a person who can be identified, directly or indirectly, in particular by reference to an identification number or one or more specific elements of his / her physical, physiological, psychic, economic, cultural or social identity.
1.2. By cookies should be understood the temporary registration of small text files that a website, when visited by the user, places on your computer or mobile device through the web browser (browser). Placing cookies will help the site recognize your device the next time you visit it.
2. controller and national supervisory authority
2.1 Arcanova is the entity responsible for the collection and processing of users’ personal data, namely by the categories of data collected, how they are processed and the purposes for which they are used.
2.1. The Portuguese supervisory authority is the National Data Protection Commission (CNPD): Avenida Don Carlos I, nº134 1st Floor, 1200-651 Lisboa, email geral@cnpd.pt
3. Gathered Personal Data and Purposes
3.1. During access to the website, as well as its navigability, a set of computer data is automatically collected, which is temporarily stored in its own files, and automatically deleted after a certain period. The collection of this data has purely technical purposes, such as connection configuration, system security, technical administration of the network and optimization of our site. The data to which we refer are as follows:
3.1.1. IP address of the requesting processor;
3.1.2. Information about the geographical location;
3.1.3. Information about your visits and use of this website, including duration of visit, page views and website navigation paths;
3.1.4. Date and time of access;
3.1.5. Name and url of the downloaded file;
3.1.6. Volume of transmitted data;
3.1.7. Transfer status information including completion;
3.1.8. Browser software and operating system identification data;
3.1.9. Website from which you accessed our website;
3.1.10. Word you used to search about our website;
3.1.11. Name of the internet service provider.
Before disclosing another person’s personal information, you must obtain that person’s consent to the disclosure and processing of that personal information in accordance with that policy.
3.2. During the visit to the website, Arcanova may collect personal data from you (for example, name, email and contact number when completing contact forms).
3.3. Arcanova offers the possibility of subscribing to a free newsletter service to the visitors of its website. The purpose of this service is to provide its subscribers with relevant information within the areas of interest covered by the services provided by Arcanova. In order to use this service you will need to provide your email address. You may unsubscribe from the newsletter service at any time by following the instructions at the end of each newsletter.
3.4. Personal information sent to us through our website will be used for the purposes specified in this policy. Accordingly, we may use your personal information for the following:
3.4.1. To relate commercially;
3.4.2. Customize the website
3.4.3. Allow the use of services available on our site;
3.4.4. Send statements, invoices and payment reminders to partners;
3.4.5. Send email notifications that have been requested by users;
3.4.6. Handle user complaints related to our website;
3.4.7. Keep our website safe and prevent fraud;
3.5 By using the Arcanova website, you agree to accept this Privacy Policy as explained in this section of the website. If you do not accept the terms of this Privacy Policy, we ask that you not provide any personal data through this website to Arcanova.
3.6. The user warrants that the personal data provided to Arcanova is true and is responsible for communicating any changes thereof.
4. Period of retention of your data
Your personal data will be retained for the period necessary to comply with legal obligations. In the absence of any specific legal requirement, your personal data will be stored and retained for 12 years after your last change, update or interaction with Arcanova. After this deadline, they will be deleted.
5. Storage of your personal data
Personal data collected and processed by Arcanova is stored on servers with limited access, monitored and controlled, located in its own facilities, namely certified datacenters.
6. Transfers of your data to other entities
The provision of certain services by Arcanova may entail the transfer of your data to other entities, even if they are located outside Portugal. In the event of this, Arcanova, with your consent to this policy, will strictly comply with applicable legal provisions, including the determination of the appropriateness of data transfer to a particular country with regard to the protection of personal data and the requirements applicable to such transfers.
7. Data Security and Confidentiality
Arcanova’s commitment and objective is to guarantee the quality and integrity of the information provided by website users, having implemented the necessary measures, both technologically and organizationally, in order to keep information secure, namely authentication / control systems. access (login and password), use of firewall and intrusion detection systems, recording of actions taken by Arcanova employees on personal data of website users.
8. Use of Cookies
This website uses cookies to improve your service. Some cookies are essential to ensure the functionality provided, while others are designed to improve user performance and experience. You should not continue to access our website after being warned about cookies if you do not agree to their use. For more information about the cookies used by this website and how to manage and modify them, please refer to our cookie usage policy at www.arcanova.pt/politica-de-cookies/.
9. Data subject rights
In accordance with current legislation, the user has the right to access and rectify his data, as well as the right to request its deletion, oppose its processing and obtain its limitation or portability to the extent applicable. You may also object to your data being used for the purpose of creating your customer profile; In this case, you will not be able to benefit from personalized offers or services. In addition, you may at any time request to stop receiving our communications for marketing and advertising purposes.
These rights may be exercised by contacting Arcanova directly.
By mail: Largo Sidónio Pais, 4910-120, WALK,
By email: info@arcanova.pt
10. Link to social networks
We allow you to connect to social networks, but we are not responsible for your privacy and security policies, nor are we responsible for processing your data after you connect to social networks.
For links to websites, applications or systems external to Arcanova, they are subject to their own privacy policies. These networks may record information about users’ activities on the Internet, including on our website.
We recommend that you review the conditions of use and privacy policies of these social networks to find out exactly how they use users’ personal data, as well as the procedure for deleting or limiting the processing of such data.
11. Applicable law
In the event of a dispute or claim of any kind related to this website, Portuguese law shall apply regardless of any conflict of applicable laws.
All legal actions or procedures arising out of or related to this privacy policy, their validity, enforcement, compliance or failure to comply, or the subject matter of this privacy policy, will be the responsibility of the Portuguese courts, and you consent and submit to the jurisdiction in these cases, and agree to refer any dispute in this matter to the jurisdiction of the District Court of Caminha or if it is a consumer dispute you may refer to the alternative consumer dispute resolution (ral) designated on the page. www.arcanova.pt/resolution-of- litigious.
Alternative Consumer Dispute Resolution (ADR) entities are the entities authorized to mediate, reconcile and arbitrate consumer disputes in Portugal that are included in the ADR list provided for by Law No. 144/2015.
It may also refer the matter to the European Commission through Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, facilitated by the rll platform for alternative dispute resolution between consumers and traders relating to sales contracts or online services, designated at www.arcanova .pt / dispute resolution.
12. Updates to this privacy policy
Arcanova reserves the right to change this agreement without prior notice, as this privacy policy is subject to constant change as a result of changes in applicable law. The date of the last update to this document is given in the caption “last revision” at the bottom of this document. Changes to this privacy policy will be effective upon posting to the website.
Last revision of this document: July 24, 2019
